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Our Policies
Some important policies that affect you as a customer.
Please contact us if you wish to ask us about or comment upon any aspect of our policies and practices.
Privacy Policy
Matthias Media respects, and is committed to protecting, your privacy. Information submitted to us through our online store or other websites will only be used lawfully by Matthias Media, and will not be disclosed or provided to any other party except with your explicit written consent.
Our online store order form requires the submission of some mandatory information (name, address, email, phone number, payment details), and some voluntary information, for the purpose of placing an online order with us. The online store (and order form) has security measures in place to protect the loss, misuse and alteration of the information as it is submitted and under our control. The online store also uses cookies to enable the functionality of the shopping cart, giving you a unique identification number so that it can track what you have added to your cart.
Matthias Media may use your data to send you promotional material regarding new or existing products and special offers via post or email. All emails sent have an easy 'unsubscribe' link to allow you to indicate that you no longer wish to receive such emails. If you do not wish to receive promotional material by post, simply contact our office and we will remove you from any future mailings.
We may revise our Privacy Policy from time to time. If we do so, this document will be updated.
Last updated: 29 October 2009Returns/Refunds Policy
Guarantee
At Matthias Media we hope that you will be happy with our resources when you receive them. If not, you are welcome to return them to us in good condition within 30 days for a full refund (less cost of postage and handling). Please contact us to let us know that you wish to return resources, so that we can know to expect them back and can process your refund without delay on their arrival. This guarantee is in addition to any statutory warranties and common law rights you may have as a consumer.
Sorry, but we do not accept returns of CDs or DVDs (unless they are faulty of course).
Damaged Goods
Most of our resources are sent out by post, and, despite our best efforts to package them well, very occasionally they can be damaged in transit. If this happens to your order, please let us know and we will be happy to send you replacements for any damaged items. We may ask you to return the damaged items to us so that (a) we can take the matter up with Australia Post, and (b) we can sell the books at a discounted price or provide them to a ministry that needs support.
Delays/Lost in Transit
Most of our orders are sent out via post, and very occasionally there is a delay in delivery. Australia Post's average delivery times are available on their website.
If you are concerned that your order has not arrived, we suggest you take the following steps:
(1) Check your order status online (you will need to be logged in to do this) or call our office. We try to advise at the time of ordering if we anticipate any delay in shipping your order, but we are always happy for you to check with us.
(2) Once you know when your order was shipped, check the expected delivery time according to Australia Post.
(3) Check with your local post office if a parcel has arrived. Sometimes we find that parcels are being held at your post office, even though a notification has not been provided advising you of this.
(4) If this doesn't bear any fruit, and you can't wait any longer, give us a call. We can resend your order. (Sure enough, Murphy's Law applies and as soon as we resend, the first parcel will show up!! This is fine; all we ask is that you let us know and send us back the duplicate order.)
Last updated: 29 October 2009
Pricing Policy
We want to put on record that it is not our goal to make money. We are a not-for-profit company, and money is merely a means to an end—that is, providing quality evangelical resources for growing Christians.
We are also technically a non-profit company—that is, we cannot distribute profits to any person or organization by way of dividends.
However, this does not mean that we do not seek to make a 'profit' in the accounting sense—at least some of the time. We aim to be self-funding, and this means not only meeting today's financial commitments, but also putting aside money to allow us to fund the production of new resources. Profitability is the main way that we can generate funds to do this.
As we are not here to make money, we are able to take some account of people's inability to pay when requested to do so. We would prefer that money alone not be a barrier to any person benefiting from the resources we publish. However, whilst dealing with cases on their own merits, we do take into account some other principles, such as:
» Equity: That is, we try to treat customers fairly, and not give unjustified benefits to some customers over others.
» Need for support: Whilst we will consider supporting people in their ministries, and will aim to do so generously as we are able, it has to be remembered that just about all ministries we deal with are 'worthy', and almost all struggle for funds. Whilst we would love to support them all, it is important that ministries raise their own financial support to meet their ministry needs. We obviously can't afford to offer discounts to every worthy ministry.
» Those being ministered to: Naturally, if the end-users of our resources are financially disadvantaged as a group, we will take that into account. People and organisations ministering to such groups clearly bear a greater financial burden than those who minister to people who can afford to buy the resources they benefit from.
Last updated: 29 October 2009
Copyright Policy
We have a document explaining our policies on copyright and permissions. Please read this before contacting us about related issues.
Book or other resource manuscript submissions
The following information is provided for those who would like to submit a manuscript for possible publication, whether a book, a Bible study or some other resource. (For articles in The Briefing, please view our guidelines.)
Our general policy at Matthias Media is not to accept unsolicited manuscripts. If you send us the completed manuscript of a book or other resource, there is every chance it will be returned to you unread.
We are, however, happy to receive and consider proposals and ideas for new books and resources. If you have an idea or some raw material that you think may develop into a useful resource for evangelism, Christian growth or gospel ministry, please send us a few pages outlining the following:
» the purpose or aim of the resource
» its intended audience or market
» a general description of the resource and how it would achieve its aims
» an outline or summary of the proposed contents
» a sample chapter or unit.
If we think the idea has merit, and may fit into our publishing schedule, we will encourage you to develop the idea to the next stage, at which time a decision will be made about publication.
Please be patient with this process. It often takes us several months to properly assess new proposals, since our priority is to work on the resources we have already commissioned and planned to publish.