Returns/Refunds Policy

Guarantee

At Matthias Media we hope that you will be happy with our resources when you receive them. If not, you are welcome to return them to us in good condition within 30 days for a full refund (less cost of postage and handling). Please contact us to let us know that you wish to return resources, so that we can know to expect them back and can process your refund without delay on their arrival.

This guarantee is in addition to any statutory warranties and common law rights you may have as a consumer.

Damaged Goods

Most of our resources are sent out by post, and, despite our best efforts to package them well, very occasionally they can be damaged in transit. If this happens to your order, please let us know and we will be happy to send you replacements for any damaged items. We may ask you to return the damaged items to us so that (a) we can take the matter up with Australia Post, and (b) we can sell the books at a discounted price or provide them to a ministry that needs support.

Delays/Lost in Transit

Most of our orders are sent out via post, and very occasionally there is a delay in delivery. Australia Post's average delivery times are available on their web site.

If you are concerned that your order has not arrived, we suggest you take the following steps:

(1) Check your order status (through your account in our online store: click on the 'SERVICE'menu, and then 'Order Tracking') or by calling our office. We try to advise at the time of ordering if we anticipate any delay in shipping your order, but we are always happy for you to check with us.

(2) Once you know when your order was shipped, check the expected delivery time according to Australia Post.

(3) Check with your local post office if a parcel has arrived. Sometimes we find that parcels are being held at your post office, even though a notification has not been provided advising you of this.

(4) If this doesn't bear any fruit, and you can't wait any longer, give us a call. We can resend your order. (Sure enough, Murphy's Law applies and as soon as we resend, the first parcel will show up!! This is fine, all we ask is that you let us know and send us back the duplicate order.)

We may revise our Returns/Refunds Policy from time to time. If we do so, this document will be updated.

Please contact us if you wish to ask us about or comment upon any aspect of our policies and practices.

Last updated: 29 October 2008

Matthias Media
Suite 1, 40-42 Gardeners Road
Kingsford, NSW 2032
Phone: +61-(0)2-9663-1478
Fax: +61-(0)2-9663-3265
Toll free: 1800-814-360 (Australia only)
sales@matthiasmedia.com.au