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Important user information about the Safari web browser


Update June 2010: it seems that the problem described below has been resolved in Safari 5. We recommend upgrading to this latest version if you still use older versions.


If you are using Safari version 4 or higher, please note that you may experience some issues as you interact with our online store. Without going into a highly technical explanation of the cause, you may notice that some product images are not loading, and occasionally you may get a completely blank page. (Please note, we have not experienced the blank page problem on a Windows platform using Safari; only on a Mac running Safari.)

The best way to avoid these issues is to use a different browser. We highly recommend Firefox for both Mac and PC users.

However, for those who choose to use Safari, please note the following points:

(1) This is a known issue to the software developers. So we hope that the technical issue will be rectified either with the next version of Safari or the next version of our ecommerce software (Magento).

(2) If you do get a blank screen, the key is to wait for 30 seconds or so, and then reload the page. If you reload the page too soon you will continue to get a blank page.

We apologise to our Safari users for the inconvenience.


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Please note that from 1 October 2018, our customer service (phone orders and enquiries) will be available as follows:

Mondays 9am-5pm
Tues/Wed/Fri 9am-1pm

Our office is open outside these hours, but we are not able to provide customer service outside the above listed times.

Call us for free online

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