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Important user information about the Safari web browser

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Update June 2010: it seems that the problem described below has been resolved in Safari 5. We recommend upgrading to this latest version if you still use older versions.

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If you are using Safari version 4 or higher, please note that you may experience some issues as you interact with our online store. Without going into a highly technical explanation of the cause, you may notice that some product images are not loading, and occasionally you may get a completely blank page. (Please note, we have not experienced the blank page problem on a Windows platform using Safari; only on a Mac running Safari.)

The best way to avoid these issues is to use a different browser. We highly recommend Firefox for both Mac and PC users.

However, for those who choose to use Safari, please note the following points:

(1) This is a known issue to the software developers. So we hope that the technical issue will be rectified either with the next version of Safari or the next version of our ecommerce software (Magento).

(2) If you do get a blank screen, the key is to wait for 30 seconds or so, and then reload the page. If you reload the page too soon you will continue to get a blank page.

We apologise to our Safari users for the inconvenience.

 

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2018 - we're turning 30!
2018 happens to be our 30th anniversary here at Matthias Media (we started up in Australia's Bicentenary year of 1988). If you have a minute, we have some projects we'd love you to read about and support for our birthday.

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